Our commitment to quality

At Custom Exterior Doors, we stand behind the quality and craftsmanship of every door we produce. Our warranty and policies are designed to provide you with peace of mind, ensuring your custom exterior door meets our high standards and your expectations for years to come. Based in Scarborough, Ontario, Canada, we are dedicated to manufacturing quality doors that combine durability with exquisite design.

We believe in transparency and want to ensure all your questions regarding our warranty, cancellations, and returns are answered. Here's a comprehensive overview of our policies for your custom exterior doors.

Warranty and policy

What does your warranty cover for custom exterior doors, and for how long?

Our custom exterior doors come with a 5-year warranty covering manufacturing defects and structural integrity under normal use. This ensures that your door is free from defects in material and workmanship when properly installed and maintained.

This warranty covers:

Structural defects in steel and fiberglass door slabs

Warping(beyond industry standards), cracking, or delamination under normal conditions

Rust-through on steel doors (not surface rust)

Failure of insulated glass seals (fogging between panes)

Defective hardware supplied by our company

What is not covered?

This warranty does not cover:

Normal wear and tear (scratches, minor dents, fading)

Surface rust caused by scratches, chips, or environmental exposure

Damage caused by improper installation (if not installed by us)

Failure to properly finish or maintain the door

Exposure to extreme conditions (excessive moisture, salt air, direct sun without protection)

Warping or damage caused by improper storage or handling

Alterations, modifications, or misuse

Damage from accidents, fire, flooding, or other natural disasters

 

How do I report an issue with my door to use the warranty?
If you experience an issue with your door that you believe is covered under warranty, please contact us directly at [[phonenumber]] or email [[email]]. Provide your order number, a detailed description of the issue, and any supporting photographs. Our team will guide you through the next steps.

Frequently asked questions

Are there any situations or types of damage not covered by your warranty?

This warranty does not cover normal wear and tear, including minor scratches, dents, or natural fading over time. It also does not apply to damage caused by accidents, misuse, or external events such as impact, severe weather, fire, or flooding. Issues resulting from improper installation by third parties are not covered, nor are problems caused by a lack of basic maintenance, including failure to properly finish, seal, or clean the door. Surface damage, such as scratches, chips, or rust caused by a compromised finish, is also excluded. In addition, this warranty does not cover damage resulting from extreme environmental conditions, including excessive sun exposure, moisture, or harsh climates, or from any modifications or alterations made after installation.

What happens if I need to cancel an order or return a custom door?
If your order has not yet entered production and no services such as measurements or custom samples have been utilized, a full refund will be provided. If the door is already in production, charges may apply for alterations or cancellation fees, depending on the stage of manufacturing.

Your trust, our priority

We are committed to providing you with exceptional service and custom exterior doors that enhance your home. Should you have any further questions about our warranty or policies, please do not hesitate to reach out to our team.